Mood:
caffeinatedTopic: Social Editorial
A recent incident my husband encountered at a local restaurant drive-thru reminded me of an editorial I penned a couple years ago and I dug it out of my archives. Enjoy!
After spending more than a half hour in the drive-thru more than once at one particular local fast-food joint, I began thinking about the intent of drive-thru service and the obtuseness of many who use it. The Beauty of drive-thru service at fast-food restaurants is the supposed quickness of receiving your food and getting back to your purpose at hand. Some indiviuals have not grasped this concept.
Customers:
- If you haven't got an idea of what you want by the time you get to the speaker, make up your mind quick. If you have that much time to sit and ponder, you obviously have the time to go inside.
- Fish and many chicken products cannot be pre-cooked. They have to be prepared after the order is placed. If you have time to wait for that, you don't need to be in the drive-thru.
- What kind of ignorant moron doesn't consider the ripple-effect consequences of changing the order after getting to the pickup window? Those who do this definitely don't need to use the drive-thru.
With as much fuel that's being wasted and uneccessary carbon being put into the atmosphere on account of drive-thru stupidity, I'm surprised the eco-activists haven't started picket lines outside of franchises.
Franchise owners/workers:
-This is an English-speaking country. Please have drive-thru clerks who speak and understand intelligible English.
- While we're on the subject of intelligibility; if America has the technology to make speakers with the clarity and quality to break glass with a pure tone, WHY DON'T YOU PEOPLE USE THEM?! Why do we have to put up with a voice on the other end that sounds like the adults on a Charlie Brown special?
- Why do you insist on trapping motorists in your nearly unnavigable mazes built for nothing bigger than a sub-compact car. Make a slip-lane for people to use in case they have to wait because they were dense enough to order fish at the drive-thru or there are technical difficulties inside or the rest of us can go somewhere else where we don't have to wait on the stupid motorists in the front of the line. And while you're at it, make the main lane wide enough for vehicles that everyday people drive.
- Customer service is one thing, but have you considered how much business you could be losing to allowing order changes after pick-up window arrival. Make 'em go inside or come back around! They apparently have enough time to do that.
